The proxy box is empty
The proxy box is empty
It says Your proxy will appear automatically after traffic activation? Your traffic isn’t active yet. Check your balance at the top of the dashboard and your order in Billing.Have traffic? Click Create proxy.
The country list won't load
The country list won't load
Click Retry locations, then pick the country again.
My app can't connect
My app can't connect
- Click Test connection in the dashboard. Green First endpoint connected means the proxy itself works.
- Copy the proxy again and paste it fresh. Use the proxy password, not your account password.
- Check that the protocol matches: SOCKS5 in the dashboard needs SOCKS5 in your app.
My IP didn't change
My IP didn't change
Open My IP inside your app, not in another browser. Your own country means the app isn’t using the proxy yet. Recheck where you pasted it.
Only one website fails
Only one website fails
Open My IP through the same proxy. If that works, the proxy is fine and that one site is picky. Try another city, or Keep the same IP for logins. Send us the site and the error.Payment, banking or Apple site? Those are blocked on residential proxies.
Payment problem
Payment problem
Check the order in Payment history before paying again. More on payments
